ACP Website >> Refund Policy

Refund, Transfer and Cancellation Policy for educational programs, courses and membership

 

The Australian College of Pharmacy Practice and Management Ltd (the College) has a refund, transfer and cancellation policy which is fair and equitable.  People who enter into any course, (including any program, unit or activity) do so after they have obtained an enquiry kit from the College National Secretariat which outlines, among other things, the nominal times and the cost for the course, unit, program or activity.

 

Distance Learning, online learning and face-to-face learning

 

Enrolment and Fees - All enrolments received are considered firm enrolments and will be confirmed in writing.

All course fees are payable in advance

The College will safeguard fees paid by students.

 

Withdrawal during course or program

  1. Once enrolled and the course has started students will not be able to receive a refund.
  2. If a candidate withdraws from a course before commencement of the course, full refund of the fees will be made, less a 25% non-refundable deposit.

 

Starting – distance and online learning

A student will be considered to have started a course with the College when the material is posted to them, they access the course material for the first time or they have been issued usernames and passwords for the course for a period of one month.

 

Withdrawal due to illness or hardship

In the case of a participant who withdraws from a course or program due to illness or extreme

hardship, the College may, at its discretion, allow a refund of the fees. The following conditions apply:

 

  1. The person concerned must produce satisfactory evidence of the circumstances of his/her
  2. withdrawal, such as medical certificates.
  3. The person will forfeit the 25% non-refundable deposit
  4. Withdrawal must take place prior to the expiration of the course.

 

Course Extension Policy

  1. The College will not be obliged under any circumstances to extend the period of a student’s enrolment if the student has not completed the course in the allocated time.
  2. Once the allocated time for a given course has expired the student will no longer be allowed to access the course material.
  3. Should a student contact the College prior to the expiry of their relevant course time, citing the reasons why they cannot complete the course on time the College may, at its discretion, allow an extension of time.
  4. Students contacting the College after the expiry of the allocated time will be assessed on a case by case basis, however should an extension be given, a minimum of a 25% rebooking fee will be charged, based on current course cost, and discounts will not apply.

 

 Enrolment and Fees - Online Learning

  1. Enrolments and fees in respect of the delivery of online material must be paid before online access will be granted.
  2. Fees for online material will not be refundable once material has been accessed or downloaded.

 

Cancellation by College

Should the College cancel a course for any reason, students enrolled at the time the College announces the cancellation will be entitled to a full refund, with no administrative charges or penalties.

 

Enrolment and Fees – Face-to-face learning

  1. All enrolments received are considered firm enrolments and will be confirmed in writing.
  2. All course fees are payable in advance
  3. The College will safeguard fees paid by students.

 

Cancellations, Transfers and Refunds

Face-to-face training

  1. Transfers or cancellations will be accepted without charge if the College has been notified in writing at least 30 days prior to the course start date.
  2. Transfers or cancellations between 30 and 14 days of the start date will attract a 50% cancellation fee.
  3. Transfers and cancellations within 14 days of the course date will attract a full fee.
  4. Any student who does not attend on the course start date will attract a full fee.
  5. Substitute students are accepted at any time before the course commencement date.
  6. The College recognises that extenuating circumstances do apply.  For consideration of any kind of refund or transfer, students must provide a medical certificate for the period of the course or provide documented evidence of extreme personal hardship. In this case, fees may be refunded on a pro rata basis.
  7. Refunds will be paid by cheque and forwarded within fourteen days of the refund request being approved by the College CEO.

 

Cancellations, Transfers and Refunds

Online training

  1. Transfers or cancellations will be accepted without charge prior to commencement of the course by the student.
  2. Cancellation after commencement is not allowed
  3. Transfer or deferment to another course will be at the discretion of the College. Such discretion will not be unreasonably withheld.

 

Cancellations, Transfers and Refunds

Other distance learning

a.   Transfers or cancellations will be accepted without charge prior to commencement b.       of the course by the student.

c.   Cancellation after commencement is not allowed

d.   Transfer or deferment to another course will be at the discretion of the College. Such discretion will not be unreasonably withheld.

 

Refund policy for membership subscriptions

 

Refund of membership fees, once paid, is generally not allowable.

 

In exceptional situations, or in cases of hardship, individual cases will be considered at the discretion of the Chief Executive Officer.

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