Refund Policy

Introduction

Refund, Transfer and Cancellation Policy for educational programs, courses and membership

The Australian College of Pharmacy has a refund, transfer and cancellation policy which aims to be fair and equitable.  People who enter into any course, (including any program, module, unit or activity) do so after they have obtained an enquiry kit from the College National Secretariat which outlines, among other things, the nominal times and the cost for the course, unit, program or activity.

 

Nationally Recognised Qualifications:

As per NVR RTO Registration requirements of restricting the collection of fees in advance, participants of nationally recognised training (NRT) programs pay fees in instalments.  With consideration to such instalments, the refund policy for NRT programs is as follows:

  • Withdrawal within 1 month of registration: full refund less an administration fee of $99.  Any additional product or service supply will be assessed and charged on a pro-rata, case by case basis.
  • Withdrawal after 1 month of registration: no refund.  However, the enrolment fee will remain available to future participation as a credit for a period of 6 months from the day of such advice.  At any time within that 6 month period, a student may be reinstated.
  • In the event that the program was funded by the employer: the course fee can pass to another individual nominated by the employer.  If the fee passes to a different person, the original materials would have to be passed to that new student.  It should be noted however, that the new student will have to complete the application process and provide evidence as to how they meet the pre-requisites to commence study in the Diploma.

Other distanced based and online educational programs:

All enrolments received are considered firm enrolments and will be confirmed in writing.  All course fees are payable in advance, and the College will safeguard fees paid by students.

In the event that a student withdraws prior to the course commencement, a full refund of the fees will be made, less a 25% non-refundable deposit.  No refunds will be given once the course has commenced.  A student will be considered to have started a course with the College when:

  • the material is posted to them; or
  • they access the course material for the first time; or
  • they have been issued usernames and passwords for the course for a period of one month.

Withdrawal due to illness or hardship

In the case of a participant who withdraws from a course or program due to illness or extreme hardship, the College may, at its discretion, allow a refund of the fees. The following conditions apply:

  • The person concerned must produce satisfactory evidence of the circumstances of his/her withdrawal, such as medical certificates.
  • The person will forfeit the 25% non-refundable deposit.
  • Withdrawal must take place prior to the expiration of the allocated time for the course. 

Course Extension Policy

The College will not be obliged under any circumstances to extend the period of a student’s enrolment if the student has not completed the course in the allocated time.

Once the allocated time for a given course has expired, the student will no longer be allowed to access the course material.  Should a student contact the College prior to the expiry of their relevant course time, citing the reasons why they cannot complete the course on time, the College may, at its discretion, allow an extension of time.

Students contacting the College after the expiry of the allocated time will be assessed on a case by case basis, however should an extension be given, a minimum of a 25% rebooking fee will be charged, based on current course cost. Discounts will not apply. 


Cancellation by College

Should the College cancel a course for any reason, students enrolled at the time the College announces the cancellation will be entitled to a full refund, with no administrative charges or penalties.


Other Face-to-face training programs

Course participants for any program can transfer their registration to another individual without penalty, under the condition that they notify the College before the commencement of the program.

Once the course has commenced applications for transfers or deferment will be considered by the College on a case-by-case basis.  Such discretion will not be unreasonably withheld.

Course Transfers

Course participants for any program can transfer their registration to another individual without penalty, under the condition that they notify the College before the commencement of the program.

Once the course has commenced applications for transfers or deferment will be considered by the College on a case-by-case basis.  Such discretion will not be unreasonably withheld.

Refunds of membership fees

Refund of membership fees, once paid, is generally not allowable.  In exceptional situations, or in cases of hardship, individual cases will be considered at the discretion of the General Manager.