Business KPIs - If you can't measure it, you can't improve it (ITK OctNov 2019)

Accredited CPD
Group 2

Provider: iTK
Author: Marta Stybowski

CPD Credits: 1.5


Designed to discuss KPIs and their application in business management.

Learning Objectives

After completing this activity, pharmacists should be able to:

  1. Define and discuss KPIs and their application in business management
  2. Describe the approach taken to determine appropriate KPIs for a business
  3. List some common KPIs applicable to retail businesses
  4. Explain the relevance of behaviour to business performance and the link to KPIs
  5. Discuss the typical frequencies for reviewing different types of KPIs

The 2016 Competency Standards addressed by this activity include: 4.2, 4.3, 4.4, 4.6

Accreditation number: A1910ITK1    Accreditation expires: 1/10/2021
This activity has been accredited for 0.75 hour of Group One CPD (or 0.75 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan, which may be converted to 0.75 hour of Group Two CPD (or 1.5 CPD credits) upon successful completion of the associated assessment activity.