COVID-19: Leading teams through unprecedented uncertainty (AJP June 2020 - webinar)

Accredited CPD
Group 2

Provider: AJP
Author: Helen Lowy

CPD Credits: 2


This one-hour webinar is aimed at helping pharmacists and pharmacy staff to navigate the COVID-19 crisis, regardless of whether they are in an ‘official’ leadership role – in fact this content could be useful for anyone working within a team, in a customer-facing role. 

Helen shared insights into the neuroscience behind our response to unprecedented uncertainty, and how to promote safe, effective, agile and innovative teams. 

The webinar included frameworks for ethical decision making, complaints handling and creating team safety, together with some tips on self-care. 

Helen has studied the impacts of trauma on the brain and researched the evidence-based approaches to promote recovery and develop resilience. She has used these insights to optimise psychological safety in the workplace and create high-performing health care teams.

Learning Objectives

After completing this activity, pharmacists should be able to:

  1. Describe features of effective leadership in times of crisis which help teams feel psychologically safe
  2. List reasons why employees don’t speak up about risk in a work environment
  3. Outline aspects of psychological safety as described by Radecki and Hull
  4. List techniques and benefits of mindfulness to improve resilience

The 2016 Competency Standards addressed by this activity include: 2.3, 2.4, 4.1, 4.3, 4.4, 4.6, 4.7

Accreditation number: A2006AJPWEB2    Accreditation expires: 31/05/2021
This activity has been accredited for 1.0 hour of Group One CPD (or 1.0 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan, which may be converted to 1.0 hour of Group Two CPD (or 2.0 CPD credits) upon successful completion of the associated assessment activity.