After completing this activity, pharmacists should be able to:
1. identify techniques to help build resilience within themselves;
2. list strategies to improve staff resilience;
3. describe methods of improving communication to help resolve conflict with staff and customers within the pharmacy
The 2016 Competency Standards addressed by this activity include: 2.3, 2.4, 4.1, 4.3, 4.6
Accreditation number: A1904AJP2 Accreditation expires: 01/04/2021
This activity has been accredited for 0.75 hours of Group One CPD (or 0.75 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan, which may be converted to 0.75 hours of Group Two CPD (or 1.5 CPD credits) upon successful completion of the associated assessment activity.