Monitoring and Measuring; a Critical Part of Leading and Managing in 2018 (ITK Aug/Sep 2018)

Accredited CPD
Group 2 

Provider: In the Know 
Author: Blair Hay

CPD Credits: 2


Provides an overview of the importance of measuring business performance in community pharmacy, the types of measure used, and the process of reviewing the results and taking remedial action

Learning Objectives

After completing this activity, pharmacists should be able to:

  1. Describe the importance of business performance measurement in today’s community pharmacy environment
  2. List types of business performance measures which are important to monitor as part of developing and maintaining a viable community pharmacy business
  3. Describe the process of monitoring and reviewing key performance measures including the identification of remedial actions to be taken

The 2010 Competency Standards addressed by this activity include: 3.1, 3.3, 3.4

The 2016 Competency Standards addressed by this activity include: 4.2, 4.4, 4.5, 4.7

Accreditation number:  A1808ITK1    Accreditation expires: 1/8/2020
This activity has been accredited for 1.0 hour of Group One CPD (or 1.0 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan, which may be converted to 1.0 hour of Group Two CPD (or 2.0 CPD credits) upon successful completion of the associated assessment activity.